I am supposed to be out with my wife orienteering. A very useful sport for people that spend a lot of time in the mountains exploring. But I had a problem in my lab. DHCP was not being supplied to any devices. Which means Apple TV’s, iPads and more. I looked at a lot of things trying to figure it out, and I connected a few things to wired Ethernet to get them working.
What I worked out was that anything wired was good, and anything wireless – if it rebooted, or released its IP was in trouble.
I run eero mesh wireless and I quite like it. But it quickly drew my attention. They are sort of, WiFi as a service. So I thought I would call them. After about 20 minute – composed of both hold and chatting, it turns out the problem was solved. I was surprised as eero in my world is in bridge mode and how could that impact Wifi devices getting a DHCP supplied address?
We did a hard reset – so 15 seconds with a paperclick on the first eero device – the LED turns red. Then support reconnected it with the other eero devices and all was good. The odds are I am told a soft reset of 5 – 7 seconds would have worked. It was nice since this is really Wifi As A Service so they were able to reconnect everything. They also do all the upgrades too.
So I am sharing since as it was not my first guess that the Wifi could be causing this issue so hopefully if it happens to you, you will have a head start.
BTW, it turns out if you use Comcast equipment, and it is directly connected to the eero, you may see this issue or something similar.
So now I really like eero support as well as the product!
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