If you download Veeam to test it out you get basic support. If you are a Veeam Vanguard you get premier support.
As a vExpert we get no support. I think we should get some basic level of support.
I recently enabled VSAN in my lab and it went very poor. It impacted networking and host stability. I had to not only turn off VSAN but remove the disk groups to bring host stability back.
I do use the Support Assistant, and submit logs, but I think with this problem VMware could have learned from it. Part of the problem was an older adapter / driver / firmware but that should not have destabilized hosts.
I think that VSAN issue may have caused my VCSA 503 error (and this one) but I am not sure. I think again based on the number of hits I got on this issue when searching for help, that again VMware could have learned from the logs again.
If there was support, I would be happy to spend my time with the support team so that they could learn everything they need, and so that I could get my lab back – too late now as I rebuilt everything. Very basic support is all I want.
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