Protected Object when trying to connect to my APC UPS web UI

Another title might be  – Locked out of my Web GUI and what I need to do to fix it!

It has been a while since my lab email server worked (you can see where I fixed it up here and here).  So today, when I had it working and the clients working I was checking things out.  Some like Veeam are pretty easy, but I was curious about my three APC Smart-UPS units.  But when I connected to any of them I got a Protected Object error.

ProtectedObjectDemo

That was in Chrome, but in Firefox it was a bit different.

error

But, still no access!

So I figured to log in via SSH and see what I see.  Here is one example.

origversion

I can see that v5.1.7 is the version info but nowhere is the model.  I did the typical help and found some actual help.  So I used about to see more info.

model

So I have what I need to check for downloads – model is AP9360 and v5.1.7 is the version.  Of course, the web site is working but not downloads.  They get that back fairly quick though.

Here is the main download URL, and you can select Network Management Cards under the product name drop down.

Here is what I ended up with, and a pointer to which file to download.

download

Once this file downloads, and I have copied it to my file share so in my Windows View desktop I can click on it, it extracts and then starts an upgrade tool.  BTW, while I like this method to update, there are others.  More info here.

upgradeStart

BTW, in the screenshot above I had previously exited the tool, and then changed into the folder to find and start it – so you know the path.

I put in my UPS info and use the Ping option to make sure this works.

UpgradePingTest

But, the Upgrade Now option doesn’t work.  Turns out it needs FTP, and yes, a few years ago when I installed things I disabled FTP as I did not think it was required.

So you need to log back into the CLI.  You can use the ftp command to see the status – which in my case is disabled.  You can also use ftp -S enable to start FTP which will require a restart so use the reboot command for that.

ftp

Now, if you try the Upgrade Now button again, you will see something different.

upgradeWIP

It appears that there is three upgrade files, and it also appears that it restarts the network interfact after each is copied.  But after – 5 or 10 minutes, you are done.

upgradeComplete

I like to confirm the update is done, as yes, I have been fooled before.  So I try and log into the Web UI.

WTF

What?  Same error message but dressed up in new colors and logo.  Wait? This is my fault.  I used just the UPS name so it connected over HTTP which I have disabled in the past.  I try doing an HTTPS connection and it worked fine.  After I logged in and changed to the About menu I see something not very useful.

WebAbout

Firmware is not that useful so I log into the CLI.

CLIAbout

I can see instead of the original version – 5.1.7 I have what I would expect – 6.2.1.  So I have the correct version, and I can log in.  So most excellent.  I think the UI is better then it was in the past so that is good.

Now I need to do the other two UPS.

Have a great day,

Michael

=== END ===

 

 

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Posted in Home Lab, How To
3 comments on “Protected Object when trying to connect to my APC UPS web UI
  1. JohnB says:

    Thanks for the Blog Michael. I was wondering, does the upgrade impact power to connected devices?
    Thanks!

  2. No One says:

    When you click About in the web UI, you need to select Network not UPS to show the installed firmware. No need to use the terminal.

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